Service Level Statement

This Service Level Statement describes the availability and support commitments for the Fyrso Service, operated by Fyrso Ltd.

1. Availability

We target 99.5% monthly availability for the core Service, excluding scheduled maintenance and events outside our reasonable control.

2. Scheduled maintenance

Where practical, planned maintenance is carried out during off-peak hours and announced in advance.

3. Support

Support is available by email at [email protected]. We aim to acknowledge requests within one business day and to prioritise issues that affect availability or billing.

4. Dependency on AI providers

Some tools rely on third-party AI providers. If a provider has an outage, the affected tool may be temporarily degraded while other tools continue to work.

5. Contact

Fyrso Ltd, company number 14827703, registered at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.